Terms of Service

1) Services

We provide home cleaning, car detailing (interior and related options), yard/garden cleanup, and handyman “small fixes”. Service scope depends on the set/bundle you select and any add-ons you request.

2) Quotes & pricing

We price by size + condition + add-ons + customer request. “Starting at” prices are for typical “Normal condition” jobs.

• Photo-based confirmation: If you send photos, we can confirm final pricing before arrival.
• No photos: Quote defaults to “Normal condition” and may adjust if “Heavy condition” is present.
• Heavy condition: built-up grease, heavy soap scum, pet hair everywhere, strong odors, heavy clutter, long-neglected areas.

3) Booking & arrival

Appointment times may be provided as a window. We’ll communicate arrival updates by call/text.

• Please provide correct address, access instructions (codes/lockbox), and parking guidance.
• If building rules apply (elevator reservations, loading zones), notify us in advance.

4) Customer responsibilities

To ensure quality and safety, you agree to:

• Secure pets (especially anxious or protective pets) and notify us about any hazards.
• Remove personal items/clutter from key areas when possible (counters, floors, car seats/trunk).
• Secure valuables and sensitive items.
• Provide safe access to water/electricity if needed for certain tasks (when applicable).

5) Payment

Payment is due as agreed at booking (typically upon completion). Accepted methods may include card, cash, or other approved options.

• For large jobs, we may require a deposit.
• Add-ons or scope changes must be approved and may increase price/time.
• By placing a deposit and confirming your booking, you authorize our team to enter the property at the scheduled service time to perform the agreed services. The client is responsible for providing safe and legal access instructions (lockbox, keypad code, key, or on-site contact).

6) Cancellations & rescheduling

Please reschedule as early as possible so we can reassign the team.

• Same-day cancellations may incur a fee (based on dispatch and travel).
• No-shows or denied access after arrival may incur a dispatch/travel fee.
• If the client cancels after a deposit has been paid, we may retain 50% of the deposit as a cancellation fee to cover scheduling and preparation costs. The remaining balance (if any) will be refunded.

7) Handyman limits & prohibited jobs

We focus on small fixes: assembly, mounting, minor repairs, caulking, basic hardware. We do not perform work that requires permits or licensed trades where required.

• No structural modifications
• No major electrical (panels, rewiring) or major plumbing
• No roof work, gas lines, or hazardous material handling

8) Car detailing notes (waterless option)

We offer interior detailing and related add-ons. A waterless/low-water option may be available for light/maintenance conditions.

• Waterless is best for light dust/maintenance, not heavy mud/grease buildup.
• For heavy grime, we may recommend a standard wash approach.

9) Damage claims & liability

We take care inside your home and vehicle. If something is damaged by our team, notify us as soon as possible.

• Report issues within 24 hours of service completion (or sooner if possible).
• We are not responsible for pre-existing damage, normal wear and tear, unstable items, or hidden issues.
• We are not responsible for valuables left unsecured.

10) Photos & proof of work

We may take before/after photos for quality assurance and to confirm completion. We do not publicly post your images without permission.

11) Satisfaction guarantee

If you’re not satisfied, contact us promptly and we’ll make reasonable efforts to address the issue. Please report concerns within 24 hours so we can verify and respond quickly.

12) Changes to Terms

We may update these Terms from time to time. The “Last updated” date indicates the latest revision.

13) Contact

Questions about these Terms?
Phone/Text: +1 (747) 246-0605
Phone/Text: +1 (323) 445-9781
Email: info-onevisit@gmail.com